Curbside Pickup

Front Entrance
Curbside Service Hours

Monday: Closed
Tuesday: 1:00pm – 6:00pm
Wednesday: 10:00am – 2:00pm
Thursday: 1:00pm – 6:00pm
Friday: 10:00am – 2:00pm
Saturday: 10:00am – 2:00pm
Sunday: closed

Last updated 4/6/21

How Does Curbside Pickup Work?


1. Place items on hold by using the library catalog, email staff@townofulsterlibrary.org, or call us at 845-338-7881. Please make sure to have your library card number ready and the list of titles you are requesting if requesting by email or phone.

2. Wait for your holds notification by phone, email, or text.

3. After receiving your holds notification, please contact us to schedule a pickup date.

4. Pick up your reserved materials at the front entrance:

  • Please proceed slowly through the parking lot as there will be new patterns of traffic and staff delivering materials to car on foot.

  • Look for your bag in the vestibule labeled with the first 4 letters of your last name.

  • Grab your bag and enjoy!

Other things to know:

Homebound patrons 
Homebound patrons can designate another person to pick up their holds. Please call for more information and to schedule such a pickup.

Returns
Our outdoor book drop is available 24/7 for you to return borrowed items any time that’s convenient for you. All returned materials will be quarantined for 5-days before being processed and circulated.  Your items will not be taken off your account until after their 5-day quarantine period (this will not create penalties or any overdue fines for your account in any way).

Please give us a call to arrange a return for non-traditional items (i.e. fishing poles, ukuleles).


Curbside Pickup FAQ

 

How will I know my hold items are ready for pickup?
You will receive an email or phone notification, based on the preference on your account.

How do I return materials?
Please use our exterior book drop for all item returns ONLY. Do not hand returns to staff members. Only use the drop box, as this allows for measured quarantining. Please give us a call to arrange a return for non-traditional items (i.e. fishing poles, ukuleles).

Do I need a library account?
Yes, patrons must hold a library card registered with the Mid-Hudson Library System to use curbside pickup. If you do not have a regular library card, the library staff can help to create one for you. Call the library and our staff will place your new library card in the bag with your materials. Please note that temporary online registrations can only be used for online services, but we can convert an online registrations to a regular library card for you.

What if I have mobility issues and cannot leave my vehicle?
If a patron experiences mobility issues, we can provide an accommodation such as placing bagged items in the trunk of your vehicle. Please request this when you call.

What materials are available for pickup?
All circulating physical materials including books, DVDs, magazines and audiobooks are available for reserve.

Can you look for specific items or provide reading suggestions?
Yes, please call us at (845) 338-7881 for book or movie recommendations based on your interests, or what you like to read or watch.

What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model is our first attempt at restoring partial services – using physical distancing for the safety of our patrons and our staff. Staff will use cloth face coverings or masks in accordance with CDC guidelines.